Once focused on launching fine serves and returns, Terry Yeo, the former national badminton player now delivers service that’s on point – while still maintaining his sporting edge
How long have you been flying with Singapore Airlines (SIA), and what motivated you to sign up as a cabin crew member?
Close to two years now. Before joining Singapore Airlines, I was a national badminton player for Singapore. I enjoyed travelling to represent the country in competitions, which is why I decided to join the Airline.
That must have taken some getting used to.
Initially, there were lots of challenges, as my work in the past more or less revolved around badminton. As a cabin crew, I have to speak to people like I’ve known them for a long time, while making them feel comfortable. It was a big switch, but my training with Singapore Airlines made it easy for me to adjust to my new role. I get to meet new people on every flight. I like that on days off, we can fully relax and do the things we like – without worrying about unfinished work.
Do you still play competitively?
I’ve competed thrice in the World Airline Games, bagging a total of three gold medals. These are most valuable to me, as it is not easy to maintain my fitness level with a full-time job. Every competition, be it big or small, is important to me, as I don’t like to lose. I like the World Airlines Games as the feeling we get when all of us come together to cheer for one another is one I haven’t experienced as a national athlete.
In what ways has becoming a cabin crew member changed your life?
It has made me a more open person. I’ve picked up the skill of being able to talk to anyone, regardless of race, age or gender. I find it easy to talk to strangers, which I find most valuable.
What are your favourite things about the job?
We get to travel to places that others may not have a chance to see. I also enjoy playing badminton with my fellow cabin crew shuttlers. Singapore Airlines encourages its staff to pick up an extra-curricular activity, which is a great platform to have fun and interact with colleagues and senior crew members. This is an opportunity for me to pick up skills to improve my level of service.
Where are your favourite destinations?
I enjoy countries such as Taiwan, Japan and Korea, as I enjoy the food there.
What do you usually do when you arrive at a destination?
After taking a shower, I text my loved ones to tell them I’m safe. Then I meet my colleagues for a meal.
How do you balance your training with work?
Though I like to get more rest after flights, I try to make time for regular training sessions (I try to practise at least once a week) with the cabin crew shuttlers. I train with my juniors in the national team when I have the time.
How does your commitment to your sport relate to your dedication to service onboard?
As an athlete, I have to be disciplined and responsible. In my current job, this applies when it comes to reporting on time for flights and getting enough sleep. My goal is to become the fastest crew member to rise through the ranks. I feel my training in competitive sports has made me stronger mentally. I don’t get agitated easily and have the confidence to approach passengers in challenging situations.
Experience a career beyond the ordinary! Visit singaporeair.com/cabincrewcareers to find out how you can join us as a cabin crew member.
PHOTOGRAPHY: VERONICA TAY
GROOMING: LENY /PALETTE INC
This article was originally published by Singapore Press Holdings.
