Former nurse Siti Nurfitriah Binte Mohammed Effendi shares how a passion for service and adventure led her to swop hospital scrubs for Singapore Airlines’ iconic kebaya
While many find fulfilment caring for others in hospitals or clinics, 26-year-old Siti Nurfitriah Binte Mohammed Effendi – known as Fitri – has discovered a new way to extend that care to the skies.
“I was already three years into my nursing career, so the idea of switching paths felt daunting,” she says. “But something kept pulling me towards my dream of joining a cabin crew.”
Fitri made a career switch to Singapore Airlines, inspired by what she terms a “calling” and took a chance to combine her passion for service with the opportunity to explore the world.
Her nursing experience has proven surprisingly transferable: staying calm under pressure, offering reassurance and connecting with people through empathy are just as vital at 30,000ft as they are in a hospital ward.
“Those qualities I developed as a nurse remain, and if anything, they’ve only grown stronger,” she notes. Several years into her career at SIA, Fitri now juggles long-haul flights with the occasional in-flight medical situation.
“Being able to step in and help when someone truly needs support is something I value deeply,” she shares. “Those moments always remind me why I am so passionate about this role.”
Beyond the cabin, she also serves as an SIA Group ambassador. She links her nursing roots with volunteer work through the SG Healthcare Corps and supports Singapore’s healthcare institutions as a care ambassador.
For those contemplating a career switch, Fitri offers simple advice: “Remain open to stepping out of your comfort zone and embracing new experiences.
“To most people, it may feel like a new beginning. But, to me, it is a continuation – every step I’ve taken before has brought me here and has helped me feel at home in the skies.”
Tips for aspiring cabin crew
Step outside your comfort zone
Changing careers can feel daunting, but it can also open the door to personal growth and new opportunities.
Stay open to learning
Every experience – from training to daily interactions with passengers – is a chance to develop new skills.
Lean on your team
Support is always available from colleagues and seniors, so don’t hesitate to ask for guidance
Communicate well
Strong interpersonal and communication skills are essential when working with both passengers and crew.
Serve with heart
Above all, a genuine passion for helping others and creating positive experiences is what makes a great cabin crew member.
