For flight steward Jay Lek, the prospect of travel was what first drew him to Singapore Airlines. “Having studied hospitality and tourism, becoming a cabin crew member felt like the natural next step,” he says. “It was the dream – a chance to travel the world and meet people from all walks of life.”
More than eight years later, however, what has kept him inspired is something far less expected: the opportunity to make a difference both in the air and on the ground.
Community work has been a part of Jay’s life since his school days, but through 5Cs – the airline’s volunteer-run Cabin Crew Club for Community Care – he has found an opportunity to carry that commitment into his career, supporting children, low-income families and seniors across a range of outreach programmes.
In doing so, he reaffirmed a belief that he has long held close – that service is often defined not by grand gestures, but by small acts of compassion and kindness.
“Community work has always been a part of who I am,” Jay explains. “Whether it’s comforting a child or helping someone in need, you notice the little things and learn how to make people feel seen.”
"As much as this job has taken me to many places, there’s still so much to give, and give back”
Looking ahead, Jay hopes to become a trainer, helping future cabin crew discover the same sense of purpose that has guided him throughout his career.
“As much as this job has taken me to many places, there’s still so much to give, and give back,” he shares. “That’s what keeps me going.”
Tips for aspiring cabin crew
Lead with empathy
Service begins with noticing the little things – every passenger should feel seen.
Be open to growth
Every flight, destination and interaction offers an opportunity to learn.
Give back to the community
Community experiences build confidence and strengthen your service skills.
Think beyond today
A career as a cabin crew can open doors to new opportunities, from mentoring others to taking on training and leadership roles.
